Director of Spa

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

·  Oversee and manage all Spa operations to ensure exceptional guest experiences in line with Rixos luxury standards.
·   Ensure smooth daily operation of the Spa, Wellness, Fitness Center, and related facilities.
·  Develop and implement Spa strategies to maximize revenue, profitability, and guest satisfaction.
·  Monitor Spa reservations, treatment schedules, and guest flow to ensure operational efficiency.
·  Ensure all Spa facilities, treatment rooms, and wellness areas are maintained to the highest cleanliness and presentation standards.
·  Lead, train, motivate, and develop the Spa team including therapists, attendants, and reception colleagues.
·  Ensure all Spa colleagues maintain professional grooming, hygiene, and luxury service standards at all times.
·  Handle guest feedback, complaints, and special requests professionally and promptly.
·  Monitor guest satisfaction scores and implement corrective actions where required.
·  Ensure compliance with Spa treatment standards, hygiene regulations, and health & safety procedures.
·  Develop Spa promotions, wellness programs, and retail initiatives to increase guest engagement and revenue.
·  Monitor Spa inventory, retail products, linen, and operating supplies to ensure proper stock control.
·  Prepare departmental schedules, attendance, vacation planning, and manpower allocation.
·  Coordinate closely with Front Office, Recreation, Housekeeping, Engineering, and other departments to ensure seamless guest experiences.
·  Conduct regular departmental meetings, training sessions, and performance evaluations.
·  Monitor departmental expenses, budgeting, forecasting, and financial performance.
·  Ensure all Spa equipment and facilities are properly maintained and report maintenance issues promptly.
·  Maintain confidentiality of guest information and treatment records at all times.
·  Ensure compliance with Rixos and Accor policies, procedures, and audit standards.
·  Ensure all Spa reports, operational records, and documentation are maintained accurately and updated regularly.