Director of Rooms

Job description

Company Description

The Hoxton is coming to Hamburg!

The Hoxton’s second hotel in Germany is set to open in Hamburg, a city of stunning architecture criss-crossed by hundreds of canals and home to parks, cultural venues and a bustling gastronomic scene. Set as part of the exciting Alter Wall redevelopment project, The Hoxton, Hamburg will feature 188 bedrooms of varying sizes, a large lobby bar and ground floor restaurant, a beautiful rooftop restaurant and The Apartment - The Hoxton’s signature meeting and event space.

We are looking for a  Director of Rooms  to join our team at The Hoxton, Hamburg.

Job Description

What you’ll do…

·  To take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded.
·  To ensure that all hotel standard operating procedures are trained and adhered to.
·  To own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line.
·  To own all quality evaluation processes and strive to improve all qualitative metrics.
·  To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
·  To pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping, maintenance, and front office.
·  Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
·  To coach and develop the team, ensuring that they are well motivated and informed.
·  To set stretching yet realistic objectives for the team, monitoring these and providing regular feedback.
·  To be ultimately accountable for delivering projects that involve housekeeping, maintenance and front office teams.
·  To pro-actively project manage any changes in policies and procedures for housekeeping, maintenance and front office.
·  To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
·  To ensure all health and safety procedures and policies are adhered to at all times.
·  To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.

Qualifications

What we’re looking for…

·  Individuals. You’re looking for a place where you can be you; no clones in suits here.
·  Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
·  You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
·  You’re not precious. We leave our egos at the door and help get things done.
·  You’re up for doing things differently and trying (almost) everything once.
·  If we got stuck in a lift together, we’d have a good time and share a few laughs.
·  You want to be part of a team that works hard, supports each other, and has fun along the way.
·  You are an experienced, commercially savvy operator and have prior experience in a similar role.
·  You are comfortable with the strategic as well as day to day detail.
·  You have a high level of verbal and written communication skills, and computer skills.
·  You have experience of Micros Fidelio Opera, and KnowCross.
·  A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.

Additional Information

What's in it for you...

·  Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
·  Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
·  The chance to challenge the norm and work in an environment that is both creative and rewarding.
·  A competitive package and plenty of opportunity for development.
·  Food on us during your shift.
·  Enjoy a free night at The Hoxton and a meal for two when you first start with us.
·  Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
·  Time off to volunteer with one of our partner charities.
·  An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
·  Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
·  The chance to challenge the norm and work in an environment that is both creative and rewarding.
·  Excellent discounts across The Hoxton and the global Ennismore family.