Director of Front Office

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

Key Responsibilities:

1. Guest Experience:

· 
Ensure the highest level of guest satisfaction by maintaining quality service standards and anticipating guest needs.

· 
Handle guest concerns and complaints promptly and effectively.

· 
Develop and implement guest service initiatives to enhance overall satisfaction.

2. Operations Management:

· 
Oversee daily Front Office operations, including Reception, Concierge, Guest Relations, Bell Desk, and Night Audit.

· 
Ensure compliance with hotel policies, procedures, and brand standards.

· 
Implement and monitor effective front office systems and processes to enhance efficiency and guest service.

3. Team Leadership and Development:

· 
Recruit, train and mentor a high-performing front office team.

· 
Conduct performance evaluations, provide feedback, and identify development opportunities.

· 
Foster a positive work environment that encourages teamwork and innovation.

4. Financial Management:

· 
Develop and manage the Front Office budget, controlling expenses while maximizing revenue.

· 
Monitor room occupancy, rates, and revenue generation strategies in collaboration with the Revenue Management team.

· 
Ensure proper billing and financial procedures are followed.

5. Strategic Planning:

· 
Collaborate with senior management to develop and implement strategies to enhance guest loyalty and retention.

· 
Identify opportunities for operational improvements and efficiencies.

· 
Stay updated on industry trends and best practices to maintain competitive advantage.

6. Collaboration and Communication:

· 
Work closely with other departments such as Housekeeping, Sales & Marketing, and Food & Beverage to ensure smooth operations.

· 
Communicate effectively with guests, team members, and stakeholders.

Qualifications

Qualifications and Experience:

· 
Bachelor's degree in Hospitality Management or a related field.

· 
Minimum of 5 years of progressive front office leadership experience in a luxury or upscale hotel environment.

· 
Strong knowledge of hotel management systems (e.g., Opera, PMS).

· 
Exceptional leadership, problem-solving and decision-making skills.

· 
Excellent interpersonal and communication skills.

· 
Ability to work under pressure and manage multiple priorities.

· 
Proficiency in Microsoft Office Suite and other relevant software.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.