Director of Events

Job description

Company Description

Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

·  Lead, mentor, and manage the Event Sales and Services teams, including recruitment, onboarding, performance management, and professional development 
·  Build a motivated, cohesive, and service‑focused team through coaching and ongoing training 
·  Develop and implement strategies to achieve or exceed catering revenue goals through effective forecasting, budgeting, and yield management 
·  Maximize profitability through strategic evaluation of business opportunities, optimal function space utilization, and careful management of catering mix and room rental revenue. 
·  Collaborate with the Director of Sales & Marketing on annual business planning, budgeting, performance metrics, and targeted marketing initiatives 
·  Identify market trends, competitive insights, and client feedback to adjust sales approaches and maintain a strong competitive position 
·  Build and maintain strong client relationships from inquiry through post‑event follow‑up, ensuring personalized luxury service and encouraging repeat and referral business 
·  Conduct site inspections, client meetings, and sales presentations as needed 
·  Ensure the timely creation and accurate distribution of event orders, conference agendas, contracts, and detailed event resumes 
·  Ensure function rooms and event spaces are maintained to luxury standards and prepared for all meetings and events 
·  Partner closely with Culinary and Operations to design customized menus and elevated event solutions  
·  Develop, implement, and uphold departmental SOPs, ensuring seamless communication between sales and operations teams 
·  Participate in key hotel meetings and represent the Events & Catering department within the hotel and local community 
·  Collaborate with Marketing on targeted promotions, campaigns, and brand‑building initiatives for catering and group business 
·  Prepare and manage departmental budgets, forecasts, and reporting 
·  Support broader hotel initiatives and assist in overall management responsibilities
·  Ensure compliance with hotel standards, policies, and procedures 
·  Other duties as assigned