Director of Engineering

Job description

Company Description

SO Sofitel Mauritius, situated in the South of Mauritius, with 92 suites and luxury villas.  Glittering sandy beaches refreshed by a tropical breeze, in the shade of palms and filao trees.  A luxuriant garden of flowering hibiscus, paradise of exotic colourful birds.  In the most protected region of Mauritius, on a 14-hectare domain bordering a one-kilometre white sand beach, this human scale resort offers exoticism, relaxation, wellbeing, comfort and a 5 star deluxe service.

•           84 Lushury Rooms (60 m²) – 5 inter-leading pairs        

•           4 Beach Suites (100 m²)

•           2 Beach Suites Family (110 m² with an alcove for 2 children)                                                

•           2 Beach Villas (230 m²)

 

Job Description

Managing Property Operations and Engineering Budgets

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·  Supervises the complete Engineering team.
·  Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
·  Maintains and operates equipment at optimum effectiveness, efficiency and safety.
·  Establishes and manages an effective rooms maintenance program.
·  Ensures compliance with all Engineering departmental policies, standards and procedures.
·  Manages department's controllable expenses to achieve or exceed budgeted goals.
·  Select and order or purchase new equipment, supplies, and furnishings.
·  Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
·  Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
·  Supervises the day to day operations of Engineering.

Maintaining Property Standards

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·  Maintains accurate logs and records as required.
·  Assists in effectively planning, scheduling and evaluating preventative maintenance programs.

Providing Exceptional Customer Service

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·  Handles guest problems and complaints effectively.
·  Empowers employees to provide excellent customer service.
·  Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Managing Profitability

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·  Helps establish priorities for total property maintenance needs.
·  Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.

Managing and Conducting Human Resources Activities

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·  Celebrates successes and publicly recognizes the contributions of team members.
·  Establishes and maintains open, collaborative relationships with employees.
·  Ensures employees are treated fairly and equitably.
·  Strives to improve service performance.
·  Provides feedback to employees based on observation of service behaviours.
·  Supervises employee's ability to execute departmental and property emergency procedures.
·  Reviews employee satisfaction results to identify and address employee problems or concerns.
·  Solicits employee feedback.
·  Helps ensure regulatory compliance to facility regulations and safety standards.
·  Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and support the appraisal process.
·  Ensures property policies are administered fairly and consistently.

General/ miscellaneous

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·  Ensures all staff is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.
·  Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Engineering department.
·  Initiates Fire Fighting Training in co-ordination with the Security Manager and the local authorities (Fire Brigade) on a regular basis for all Hotel departments.
·  Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the HR Manager
·  Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
·  Assist in Task Force Teams for new openings.
·  Carry out any other reasonable task (which may not be stated here) as requested
·  Other duties as assigned.

 

Qualifications

Education: Degree in Engineering or equivalent

Experience: At least 3 years of proven experience in a comparable position in a hotel setting.

Other: Computer skills and good communication skills