Daily Worker – Reservation Agent

Job description

Uraian Perusahaan

Strategically located in the old town, just a short walk from Bank Indonesia Museum and Fatahillah Museum, Mercure Jakarta Batavia (Jakarta formerly known as Batavia) offers 376 contemporary Privilege, Superior and Suite Rooms. Facilities include free WiFi, a restaurant and bar, a swimming pool and a fitness center. Perfect for both business and leisure travelers. Plan your trip with colleagues or family and enjoy an unforgettable stay with us!

Our hotels nearby Kota Tua, JI Expo Kemayoran, Ancol and JIS, we offer easy access to Business District, Concert Place, Government Offices. 30 minutes driving to Soekarno Hatta International Airport. 10 minutes walking to Jakarta Kota Train Station & Bus Station. Mercure Jakarta Batavia nearby JIS, Ancol, JI Expo only 10 -15 minutes drive offers a modern-comfy stay on its 4 stars level by Accor Group Hotel. Experience a nice and comfortable stay in the border area of ​​West Jakarta & North Jakarta.

Uraian Pekerjaan

You will handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.

·  Ensure the telephone is answered before the 3rd ring following the Novotel & Adagio telephone techniques at all times 
·   Follow up the administration of reservations very thoroughly, making check-in operations easier for the front desk team 
·  Transform a request for information into a potential reservation as soon as there is an opportunity 
·  Present the brand and Group's loyalty program (ALL) to the guests
·  Counter any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
·  Handle reservations by applying the various step-by-step processes according to Novotel & Adagio standards
·  Enter reservation details precisely and correctly
·  Ensure that information is passed on to the concerned team members
·  Confirm the reservation; take care over written communications
·  Maintain an up to date knowledge of the hotel and local services
·  Report for duty punctually wearing the correct uniform and name tag
·  Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
·  Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
·  Comply with local legislation as required
·  Respond to any changes in the department as dictated by the needs of the hotel
·  Attend training and meetings as and when required 

Kualifikasi

·  Experience in Front Office, Reservations, or Sales, preferably in the hospitality industry
·  Professional telephone etiquette and strong written communication skills
·  Proficiency in Property Management Systems (e.g., Opera Cloud) and Microsoft Office applications
·  Flexible availability to work various shifts, including weekends and holidays
·  Detail-oriented with the ability to multitask in a fast-paced environment
·  Strong problem-solving skills and ability to make decisions independently

Informasi Tambahan

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.