Customer Care Executive

Job description

Company Description

Accor Plus, the most expansive travel, dining and lifestyle program in the Asia Pacific, enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 1,000 hotels and 1,400 restaurants across 20 countries.

Job Description

Job description

Role & responsibilities

·  To provide the best member experience to existing members by handling incoming calls on the inbound channel.
·  Acquire nominations to support sales offices.
·  To keep themselves updated with the ongoing changes related to the product knowledge.

Building Contacts

·  To Provide members first call resolutions.
·  To earn an impressive CSAT score as designed by the Accor Plus Management.
·  Responsible for handling escalations within the defined TAT.

Main Complexity/Critical Issue in the job

·  On call resolution should be attempted for all member's queries and concerns.
·  The influence renewal rate for the members.

Qualifications

Any graduate
Great communication skills