Conference & Events Coordinator

Job description

Company Description

Our mission at Mercure Oxford Hawkwell House is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you will have:

·  Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
·  Discounted hotel rates all over the world in Accor Hotels
·  Continuously learn and develop yourself with our Accor Academy
·  Support your wellbeing in your professional and personal lives
·  Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
·  Participate actively in initiatives to build a more inclusive and sustainable world

And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your potential

Job Description

                Maintain complete knowledge of the following (to include but not limited to):

-              All hotel features / services, hours of operation

-              Hotel function space, entertainment options, menus and floral decoration options

-              Hotel safety guidelines and evacuation plan

-              Scheduled daily group activities

•             Maintain high level of knowledge of competitors’ product

•             Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

•             Liaise with banquet team to ensure correct set-up of function to meet clients’ needs

•             Arrange site inspections for potential clients

•             Promote positive relations with guests and attend to all requests expediently and courteously

•             Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

•             Follow-up with in-house events to ensure on-going service to the guest

•             Develop professional relationships with key players in the designated Market segment to build business

•             Maintain good relationships with counterparts at competing hotels

•             Up-sell and promote hotel’s facilities and services  at every available opportunity in order to maximize sales revenue

Qualifications

- Flexibility

- Responsive

- Service minded and guest oriented

- A thorough and methodical approach

- Ability to identify problems

- Attention to detail,

-  Dynamic

Additional Information

Your experience and skills include:

Ability to work well under pressure in a fast paced environment

Ability to work cohesively and collectively as part of a team

Add diplomas/certifications required if needed

Must be eligible to live and work in the United Kingdom