Conference & Banqueting Administrator

Job description

Key tasks

Responsible for driving meetings and events sales and the delivery of a client focused service that results in the achievement of business revenue objectives and quality objectives.

Responsibilities
Sales
Develop a flexible sales strategy to reflect the achievement of hotel budget commitment

Take a proactive sales approach, adapt sales solutions to meet client needs and expectations

Competitor analysis (Promotions, pricing, availability, test calls )

To develop relationships with local clients, direct bookers and agency bookers to ensure a strong base of new and regular repeat business and to ensure confidence in the hotel and booking process.

Maintain current and past client records

Optimize enquiries conversion and turn around time

Make commercial decisions to maximize revenue and upsell additional services

Operations

Client Welcome
Take responsibility for the care and maintenance of the hotel conference facilities, equipment and resources ensure faults and maintenance issues are reported and followed up.
Prepare the Weekly Event list ensuring it is constantly up to date and all changes are communicated to the relevant departments so operations are seamless

Review feedback to the operational team on a regular basis.

Administration/Revenue

Ensure contracts are issued for all events, returned signed by the client and that minimum number guarantees are sought and respected. Monitor the issue and return of client contracts

Review provisional bookings and options weekly to prevent the risk of lost revenue

Take a lead role to ensure the reservations , meeting and events office is opening to a professional standard through your direction and monitoring.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English (Fluent)

Essential and optional requirements

·  Opéra