Concierge Supervisor

Job description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE  25h TRIBE.

Job Description

How does your working day look like …

·  Provide exemplary customer service to all guests, offering assistance and recommendations to enhance their stay.
·  Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions.
·  Coordinate with other hotel departments to fulfill guest needs efficiently.
·  Assist in overseeing the day-to-day operations of the concierge desk, ensuring a smooth and efficient workflow.
·  Manage guest arrivals and departures, including luggage handling, transportation arrangements, and room assignments.
·  Maintain a comprehensive knowledge of local attractions, restaurants, transportation options, and events to provide informed recommendations to guests.
·  Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork.
·  Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery.
·  Conduct regular performance evaluations and provide constructive feedback to team members.
·  Build strong relationships with guests to anticipate their needs and exceed expectations.
·  Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele.
·  Handle confidential and sensitive information with discretion and professionalism.
·  Assist in maintaining accurate records, including guest preferences, transportation arrangements, and activity bookings.
·  Utilize hotel management software and systems to track guest requests, maintain inventory, and generate reports as needed.
·  Assist in managing the concierge budget and controlling expenses effectively.

Qualifications

Your personality counts more than your CV …

·  Previous experience in a supervisory role within a luxury hotel concierge department preferred.
·  Exceptional customer service skills with a genuine passion for exceeding guest expectations.
·  Strong communication, interpersonal, and problem-solving abilities.
·  Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
·  Proficiency in hotel management software and Microsoft Office Suite.
·  Knowledge of local attractions, dining, and entertainment options.

Additional Information

What’s in it for you …

·  Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
·  Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
·  Benefit from great offers from our numerous cooperation partners
·  Be part of our hilarious staff parties and much more...