Concierge Supervisor

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed.
·  Ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
·  Ensure a proper coverage and supervision of the Concierge at all times.
·  Ensure that both the arrival and the departure lists are updated, transportation and airport services are scheduled and respected and all the set-ups are according to guest requests and needs.
·  Ensure that all team members provide prompt, updated and correct information about the city, locations, events, programs, traffic, weather, etc., and do the needful bookings, purchasing or arrangements.
·  Ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests’ and hotel’s requirements and needs, as approved by the hotel management.
·  Ensure that the lobby is free of baggage, trolleys and obstructing objects all the time and these items are safely stored.
·  Ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
·  Ensure the strict control of room keys and section keys.
·  To daily review and update the Concierge logbook and to sign it.
·  Assign duties and responsibilities to subordinates and to assist them in their duties. To daily implement and control the check lists.
·  To respect schedules, terms and deadlines as agreed with the Management.
·  Ensure that all team members provide correct and prompt information about the outlets and promote the internal activities and events.
·  Ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
·  Conduct a daily line up briefing with the Concierge team members to recapitulate tasks and activity.
·  Attend any inter-departmental meeting using this opportunity to encourage the interactivity with the Concierge team and to review the operational standards and procedures.
·  Share daily activity highlights with the FOM, including internal and external guest opportunities.
·  Ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
·  To be an ambassador of the Concierge and of the hotel, in and outside the work place.

Financial and Revenue Responsibilities

·  Implement and control the Focus and other financial and audit procedures.
·  Assist the FOM in preparing forecasts and statistics.
·  To be updated with the competitors’ offerings and rates.
·  Ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditures approved.

 

Qualifications

·  Oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed.
·  Ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
·  Ensure a proper coverage and supervision of the Concierge at all times.
·  Ensure that both the arrival and the departure lists are updated, transportation and airport services are scheduled and respected and all the set-ups are according to guest requests and needs.
·  Ensure that all team members provide prompt, updated and correct information about the city, locations, events, programs, traffic, weather, etc., and do the needful bookings, purchasing or arrangements.
·  Ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests’ and hotel’s requirements and needs, as approved by the hotel management.
·  Ensure that the lobby is free of baggage, trolleys and obstructing objects all the time and these items are safely stored.
·  Ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
·  Ensure the strict control of room keys and section keys.
·  To daily review and update the Concierge logbook and to sign it.
·  Assign duties and responsibilities to subordinates and to assist them in their duties. To daily implement and control the check lists.
·  To respect schedules, terms and deadlines as agreed with the Management.
·  Ensure that all team members provide correct and prompt information about the outlets and promote the internal activities and events.
·  Ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
·  Conduct a daily line up briefing with the Concierge team members to recapitulate tasks and activity.
·  Attend any inter-departmental meeting using this opportunity to encourage the interactivity with the Concierge team and to review the operational standards and procedures.
·  Share daily activity highlights with the FOM, including internal and external guest opportunities.
·  Ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
·  To be an ambassador of the Concierge and of the hotel, in and outside the work place.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.