Concierge Agent

Job description

Company Description

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

Job Description

To provide accurate information concerning hotel facilities, venues and functions, and to handle all guest inquiries.

 

KEY ROLES & RESPONSIBILITIES

·  Assist guests with all inquiries, both hotel and non-hotel related
·  Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
·  Maintain good relationship with Airport Concierge
·  Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
·  Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
·  Maintain detailed knowledge of the activities of the day and of key occurrences in Praslin and Mahe including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, places of worship, transport systems and special events
·  Consult Log Book for information/e.g.  Helicopter tracking, taxi tracking and other excursion
·  To ensure that after all excursions are posted in the system accordingly.
·  Ensure that all the PO are done in the MC  
·  Manage incoming guest mail, messages, facsimiles and special deliveries
·  Manage outgoing guest mail, courier services and parcel postage as requested by guests
·  Receive telephone calls and take messages for guests who are out
·  Prepare the daily transfer one day prior with arrivals and departure
·  Ensure the before end of the months all invoices are in accruals update and all in order with finance department
·  Attend effective shift briefings to ensure hotel activities and operational requirements are known
·  Conducts all of the above in accordance with the hotel’s policy, while adhering to Raffles Behavioral Standards

 

PERSONAL ATTRIBUTES

·  Good English language verbal communication skills 
·  Ability to work cohesively with co-workers and managers as part of a team
·  Ability to be attentive to guest needs, remaining calm and courteous at all times
·  Ability to promote positive relations with hotel residents and patrons
·  Ability to exercise good judgment with difficult guests
·  Understanding and ability to work in a multi-cultural environment

Qualifications

Secondary/High School education

 

Additional Information

·  Oral and written fluency in English and French
·  Committed and flexible, with a positive attitude and high energy level
·  Motivator & self-starter; displays initiative & creativity
·  Team player
·  Ability to adapt to different working locations and willing to work long hours