Concierge Agent

Job description

Company Description

We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

SOFITEL DUBAI THE OBELISK

Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings 

Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

Job Description

The Position

To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.

KEY ROLES & RESPONSIBILITIES

·  Assist guests with all inquiries, both hotel and non-hotel related
·  Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
·  Maintain good relationship with Airport Concierge
·  Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
·  Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
·  Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
·  Consult Log Book for information/requests left by outgoing shift
·  Manage incoming guest mail, messages, facsimiles and special deliveries
·  Manage all transportation requests
·  Manage outgoing guest mail, courier services and parcel postage as requested by guests
·  Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
·  Receive telephone calls and take messages for guests who are out
·  Conducts all of the above in accordance with the hotel’s policy, while adhering to Sofitel Behavioural Standards

Qualifications

PERSONAL ATTRIBUTES

·  Good English language verbal communication skills 
·  Ability to work cohesively with co-workers and managers as part of a team
·  Ability to be attentive to guest needs, remaining calm and courteous at all times
·  Ability to promote positive relations with hotel residents and patrons
·  Ability to exercise good judgment with difficult guests
·  Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

·  Secondary/High School education

 EXPERIENCE

·  Minimum two years ‘experience as a Concierge or in a related position