Concierge

Job description

Company Description

Come and join our team at Pullman Cairns International. The Pullman legacy embodies the spirit of boundless innovation, brilliances and limitless possibilities. Redefined hospitality by seeing the familiar differently! We are who we serve, we hire for personality, train for the skill. We help you grow and learn, so that work brings purpose to your life. By joining the team, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

WE SEEK OPPORTUNITIES I WE CONNECT WITH MEANING I WE MAKE AN IMPACT

Our Service spirit, call to action that brings us together with a shared purpose, we believe that true progress is collective. We embrace a shared responsibility to shape a positive and inclusive future for all. We hire for personality and train for skill.

Our esteemed hotel is centrally located in Cairns City. Our property features 324 elegantly appointed rooms, 18 versatile meeting spaces, Coco’s Kitchen and Bar, as well as in-room dining services. We are on the hunt for an enthusiastic and passionate Guest Service Agent to join our exceptional front office team, ensuring our guests receive the highest level of hospitality and care.

Job Description

Delivering a 5-star experience every step of the way

As the first and last point of contact for our guests, you will set the standard for excellence by providing warm, genuine, and attentive hospitality throughout their stay. You will be the epitome of personalized guest service, providing exceptional experiences for each guest.

With your expertise in local knowledge, attention to detail, and commitment to hospitality excellence, you will ensure that every guest feels like nothing is too difficult, from the moment they arrive until their departure. Your ability to anticipate needs, offer insider recommendations, and curate bespoke experiences will be key in delivering a memorable stay.

Qualifications

We are looking for candidates who are passionate about growth and development, and who are committed to making a meaningful impact within our team. If you're driven to elevate the guest experience and contribute to the success of a premier 5-star hotel, we want to hear from you

·  A positive attitude and professionalism, with a genuine passion for creating unforgettable guest experiences.
·  Extensive local knowledge of attractions, dining, and entertainment options, with a flair for making personalized recommendations.
·  Arrange bespoke experiences such as private tours, spa bookings, and personalized transportation services.
·  Strong communication skills, both verbal and written, with the ability to interact with guests of all backgrounds.
·  Ability to multitask across Front Office, luggage management, transportation and stay organized in a fast-paced, dynamic environment.
·  Exceptional problem-solving skills, multi-tasking and attention to detail.
·  Professional demeanour, with a passion for delivering exceptional service and creating memorable experiences.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

·  Immediate access to global accommodation and F&B discounts
·  #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
·  Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.