Telecommunications Agent

Job description

Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

 

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

·  Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
·  Report broadband and telephone equipment defects to the relevant vendors
·  Attend to complaints and enquiries referred to by Communications Assistant
·  Highlight important events, special instructions and information to the team
·  Handle follow ups passed over from the previous shift
·  Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
·  Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
·  Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
·  Ensure Broadband charges tally with the Hotel PMS postings
·  Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary
·  Maintain good housekeeping standards and adhere to all safety and loss control procedures 
·  Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
·  Keep an accurate record of the inventory, rental equipments and stock
·  Tabulate daily and monthly traffic analysis report

Qualifications

·  Minimum ‘O’ level education with 5 credits or Diploma 
·  At least 1 year of experience in the Hospitality/Service Infustry preferred 
·  Good spoken and written English
·  Able to read and speak Mandarin
·  Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
·  Excellent management, planning, decision making, interpersonal, communication and counselling skills. 
·  Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/