Cluster Reservations Manager

Job description

Company Description

Mercure Perth & Ibis Perth are centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotels offer a combined 431 rooms (Our Ibis Hotel has just completed a major refurbishment).

Job Description

As the Cluster Reservations Manager , you will be responsible for managing the daily operations of the reservations team to ensure exceptional service delivery and optimize occupancy rates. Key responsibilities will include:

·  Overseeing reservations operations, including booking processes, group reservations, and room allocation
·  Ensuring guest inquiries and bookings are handled efficiently and courteously
·  Analysing occupancy trends and collaborating with revenue management to maximize room revenue
·  Training, mentoring, and managing the reservations team to achieve performance goals
·  Liaising with front office and sales departments to ensure a seamless guest experience
·  Assisting with VIP and special request arrangements
·  Maintaining accurate records of guest preferences and booking details
·  Prospecting and converting group leads for the business and ensuring group room night budgets are met
·  Increase conversion on group leads and business base for the hotels

You will demonstrate a proactive approach to service and an ability to foster an engaging and positive team environment.

Qualifications

The ideal candidate will have prior experience in a similar role within the hospitality industry, along with:

·  Strong leadership and organisational skills with a focus on guest satisfaction
·  Excellent verbal and written communication abilities
·  Proficiency in hotel property management systems (PMS) a strong working knowledge of Opera Cloud is highly desirable.
·  Strong analytical skills and attention to detail
·  A customer-focused mindset with a passion for providing memorable guest experiences

Additional Information

Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

What is in it for you :

·  Employee benefit card offering discounted rates at Accor properties worldwide
·  Access to learning and development programs through Accor Academies
·  Career advancement opportunities within Mercure & Ibis Perth and globally across Accor’s extensive network
·  Opportunity to make a difference through our Corporate Social Responsibility initiatives