Cluster Group and MICE Coordinator

Job description

Company Description

Tbilisi Philharmonic & Tbilisi Saburtalo Hotels by Mercure & ibis Styles Tbilisi Center -  All 3 hotels are managed by Accor, one of the world’s leading hotel operator. We focus on developing and offering advancement opportunities to our employees. Join us and be part of a team that provides memorable Hospitality experience!

Job Description

∙ Develop segment of group accommodation, events, conference organization

∙ Contact with corporate clients and agency's representative concerning of all details of event and/or group accommodation (set up; number of participants; menu order; timing, list of guests etc.) with e-mail and phone conversations

∙ Prepare contract, invoice, all needed documentation based on client's order, control payments.

∙ Create group bookings with OPERA Cloud system

∙ Share order details as well as general notes with Food & Beverage Manager and his team, kitchen during weekly “BEO & Group” meeting

∙ Control Pay Muster closing proses

∙ Reporting

∙ Collecting feedback from the clients, building pleasant relationships to increase customer loyalty and get returning business

Qualifications

∙ At least 1 year experience working across multiple hotels

∙ Ability to communicate with all hotel departments and clients at the same time,     manage solutions as the result of team work

∙ Result oriented

∙ Multitasking

∙ Attention to the details

∙ Keen problem solver

∙ Highly organized

∙ Fluent English speaker

∙ Ability to work in an ambiguous and fast-changing environment

Additional Information

WHAT IS IN IT FOR YOU:

∙ Unique opportunity to develop your career

∙ Package of benefits and perks of working for Accor, including discounts for hotels worldwide, and

∙ Medical insurance