CID Data Entry Agent

Job description

Key tasks

- Registers every checking-in/out guest and /or any guest room changes in the CID system.
- Registers all events / functions taking place in the hotel.
- Communicates any new instructions or messages received on the system to the hotel management immediately
- To be updated with the governmental laws and regulations related to Police reporting, CID reporting and keeps the management informed about the same.
- Courteously receives and properly routes incoming calls.
- Take down and relay messages.
- Record and perform wake-up calls

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences Recent graduates
Languages essential English (Primary tongue)
Arabic (Notions)

Essential and optional requirements

Desired candidate must be computer literate with effective communication skills and an excellent command of written and spoken Arabic and English.
The ideal candidate will be a hands-on professional with a passion for service quality and excellence. Outgoing, creative and eager to share the desire to deliver Novotel service standards and ACCOR values with guests and associates.