CCTV Officer
Istanbul, TURKEY Sales
Job description
Şirket Tanımı
1. Knowledge
· Intermediate level of reading, writing and oral knowledge in the English language.
· Experienced in CPR, first aid, firefighting and crowd control.
· Previous experience in security work and certified by law enforcement.
· To have thorough knowledge of all SOP’s and P&P’s for Security Department
· To have thorough knowledge of local rules and regulations
· To have extensive knowledge of hospitality sector, especially upper luxury segment
· To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards,
2. Service
· Foster Raffles Values; Excellence, Respect, Integrity Caring
· Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
· Go extra mile to make sure every employee's needs are not just met, but exceeded.
· Treat every employee with respect and make them feel valued
· Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
· Assist and support other departments in order to create team spirit
· Assist and support team members and departments to take their performance from good to great with necessary tools
· Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
· Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
· Never fail the Top 5 Service Excellence
· Look at me
· Smile at me
· Talk to me
· Listen to me
· Thank me
3. Operations
· Patrols the interior and exterior of the hotel and confronts any situations or persons that require investigations.
· Handles and document guest/employee accidents, guestroom lock problem, and noise complaints, lost & found items, exit pass and any questionable individuals on the premises.
· Performs to conduct VIP escorts in a professional and courteous manner.
· Ensures that chemicals are properly labeled, stored & used as directed by the hotel’s hazardous material procedures.
· Monitors process and quickly adjust schedule according to changing priorities, understands evolving dynamics and responds proactively.
· Ensure that both guests and staff are in a safe, secure and health conscious environment.
· Assists in implementing preventive safety and security programs.
· Finds solutions to challenges while remaining calm.
· Constantly seeks better ways to serve guests and implement solutions.
· Provides a genuine and consistent level of exceptional service, makes the guest feel special.
· Remains calm and attentive, and displays concern regardless of the circumstances.
· Proactively offers to work additional shifts or hours in light of organizational demands.
· Security CCTV equipment – Inspecting the CCTV Operations Room to ensure that all equipment is in working order and all cameras are correctly focused.
· Looks for continuous improvement opportunities and offers to take action, when appropriate, without being asked.
· Actively works with peers, subordinates, supervisor and senior management to build relationship based on trust and acceptance.
· Perform tasks to serve guest better regardless of his or her role (or department)
· Develops different approaches to his or her work and discusses these ideas with management before implementation.
· Consistently completes required department / individual projects.
4. Leadership
· Act as Security team member to provide best service to all team members
· Participate in coaching and counseling
· Ensure professional practices to actualize an individualized approach to motivation and recognition processes
· Work with all departments on the development and utilization of incentive and other types of motivational programs
· Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.
İş Tanımı
1. Knowledge
· Intermediate level of reading, writing and oral knowledge in the English language.
· Experienced in CPR, first aid, firefighting and crowd control.
· Previous experience in security work and certified by law enforcement.
· To have thorough knowledge of all SOP’s and P&P’s for Security Department
· To have thorough knowledge of local rules and regulations
· To have extensive knowledge of hospitality sector, especially upper luxury segment
· To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards,
2. Service
· Foster Raffles Values; Excellence, Respect, Integrity Caring
· Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
· Go extra mile to make sure every employee's needs are not just met, but exceeded.
· Treat every employee with respect and make them feel valued
· Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
· Assist and support other departments in order to create team spirit
· Assist and support team members and departments to take their performance from good to great with necessary tools
· Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
· Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
· Never fail the Top 5 Service Excellence
· Look at me
· Smile at me
· Talk to me
· Listen to me
· Thank me
3. Operations
· Patrols the interior and exterior of the hotel and confronts any situations or persons that require investigations.
· Handles and document guest/employee accidents, guestroom lock problem, and noise complaints, lost & found items, exit pass and any questionable individuals on the premises.
· Performs to conduct VIP escorts in a professional and courteous manner.
· Ensures that chemicals are properly labeled, stored & used as directed by the hotel’s hazardous material procedures.
· Monitors process and quickly adjust schedule according to changing priorities, understands evolving dynamics and responds proactively.
· Ensure that both guests and staff are in a safe, secure and health conscious environment.
· Assists in implementing preventive safety and security programs.
· Finds solutions to challenges while remaining calm.
· Constantly seeks better ways to serve guests and implement solutions.
· Provides a genuine and consistent level of exceptional service, makes the guest feel special.
· Remains calm and attentive, and displays concern regardless of the circumstances.
· Proactively offers to work additional shifts or hours in light of organizational demands.
· Security CCTV equipment – Inspecting the CCTV Operations Room to ensure that all equipment is in working order and all cameras are correctly focused.
· Looks for continuous improvement opportunities and offers to take action, when appropriate, without being asked.
· Actively works with peers, subordinates, supervisor and senior management to build relationship based on trust and acceptance.
· Perform tasks to serve guest better regardless of his or her role (or department)
· Develops different approaches to his or her work and discusses these ideas with management before implementation.
· Consistently completes required department / individual projects.
4. Leadership
· Act as Security team member to provide best service to all team members
· Participate in coaching and counseling
· Ensure professional practices to actualize an individualized approach to motivation and recognition processes
· Work with all departments on the development and utilization of incentive and other types of motivational programs
· Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.