Catering Sales Manager

Job description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

·  Ensures guests are well looked after, from the moment they arrive to the time they leave
·  Enquires whether guests are satisfied throughout the Event
·  Offers attentive service to guests, adapting to any constraints
·  Establishes good relations with guests, offering advice and fostering customer loyalty
·  Takes part in inventories and manages stocks under his/her responsibility
·  Increases revenue for the point of sale through additional sales techniques
·  Prepares and analyses financial reports/results and implements corrective actions as necessary
·  Manages the Events cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
·  Ensures strict adherence to Events Internal bill settlement policy, as per the company/hotel guidelines.
·  Organizes the work for the team, including the need to multi-skill in employees for job requirements
·  Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
·  Continuously takes initiatives to enhance and improve the team member’s product knowledge.
·  Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
·  Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
·  Ensures the Events Space is prepared to a high standard for as per the discussion with the guest, which is mentioned in the BEO / FP and that all equipment is used correctly
·  Takes the global level of activity into account when managing the flow of events in the Hotel.
·  Checks the quality, speed and overall efficiency of the team/ events staff.
·  Ensures that the Back of the house service areas are maintained as per the hotel standards

Qualifications

·  Bachelor’s Degree
·  Minimum 2 years of experience in a similar role
·  Excellent reading, writing and oral proficiency in English language
·  Proficient in MS Excel, Word, & PowerPoint

Additional Information

·  WHAT IS IN IT FOR YOU:
·  Come As You Are
·  Work With Purpose
·  Grow, Learn and Enjoy
·  Explore Limitless Possibilities