Butler

Job description

Company Description

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

Job Description

To deliver day-to-day butler services to the Hotel’s guests in accordance with the Hotel’s established standards.

 

KEY ROLES & RESPONSIBILITIES

·  Ensure guests receive prompt, courteous, pro-active and personalized service
·  Clean and maintain all butler areas including occupied and non-occupied rooms, pantries, stores, equipment, perishables, stationary
·  Check the expiry dates of all perishables and practice optimum usage of resources
·  Liaise with Private Dining and check on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly
·  Maintain appearance, discipline and efficiency at all times
·  Ensure that consumption of guest supplies is under control
·  Practice tactful up-selling of hotel products and facilities
·  Ensure repeat guests are met and greeted on a daily basis and profiles are updated
·  Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
·  Ensure good regular communication amongst the team and Resident Service Manager
·  Take regular inventories of all items within the jurisdiction of Butlers and inform the Supervisor for any fresh stocks required
·  Attend daily briefings and note information about guests and functions in the hotel
·  Fully understand the difference in guest levels (VIPs) and Room Categories
·  Ensure the upkeep of all guest rooms and report any maintenance faults to Supervisor
·  Respect guest privacy and do not discuss guests’ private information with colleagues
·  Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
·  Report any Lost and Found to the Supervisor and Housekeeping Coordinator
·  Maintain all reports and records and meet deadlines
·  Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
·  Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
·  Check all items (amenities/ laundry etc.) before delivering them to the guests
·  Offer information about various hotel facilities and services to guests
·  Demonstrate discretion and courtesy when entering into the private space of guests
·  Adhere to OH&S policies and procedures

 

PERSONAL ATTRIBUTES

·  Good organizational skills and  engagement with guests
·  Ability to work a multi-cultural workforce
·  High level of integrity, enthusiasm, dedication and support for continuous improvement
·  Good knowledge of the entire Housekeeping Operations
·  Knowledge of Opera Property Management System preferred

Qualifications

QUALIFICATIONS

·  Post Secondary education
·  Good Housekeeping and Guest Relations knowledge
·  Minimum 1 year experience as a Butler in a luxury hotel environment
·    Degree in Hotel Management is an asset

Additional Information

·  Oral and written fluency in English
·  Friendly
·  Displays initiative
·  Team player
·  Customer/people oriented
·  Responsible and helpful