Butler

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

·  To constantly monitor guest service level, ensuring a maximum guest satisfaction.
·  Establish good public relations with all guests.
·  Demonstrates a commitment to provide warm and anticipative service to exceed the needs and expectations of our discerning guests.
·  Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up.
·  Receives, records, and distributes various reports via the Opera system.
·  Always transmits guest requests and preferences accurately to the team.
·  Executes the annual upselling strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
·  Ensures guests receive the experience as detailed in Brand Standard Operation Procedure (SOP), Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.

Qualifications

·  Prior formalized training as a butler is highly regarded.
·  Strong leadership qualities, interpersonal, and communication skills.
·  Strong attention to detail, highly responsible, organized & reliable.
·  Strong interpersonal and problem solving abilities.
·  High level of integrity, enthusiasm, dedication and support for continuous improvement.
·  Must be a self-starter, coach & mentor who can inspire the team to perform their best.
·  Flexible management style to meet challenge of a changing work environment.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.