Butler

Job description

Company Description

Raffles Hotel Le Royal Luxury Hotel in Phnom Penh Cambodia (rafflesphnompenh.com)

Job Description

·  To constantly monitor guest service level, ensuring a maximum guest satisfaction.
·  Establish good public relations with all guests.
·  Demonstrates a commitment to provide warm and anticipative service to exceed the needs and expectations of our discerning guests.
·  Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up.
·  Receives, records, and distributes various reports via the Opera system.
·  Always transmits guest requests and preferences accurately to the team.
·  Executes the annual upselling strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
·  Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.

Qualifications

·  Prior formalized training as a butler is highly regarded.
·  Strong leadership qualities, interpersonal, and communication skills.
·  Strong attention to detail, highly responsible, organized & reliable.
·  Strong interpersonal and problem solving abilities.
·  High level of integrity, enthusiasm, dedication and support for continuous improvement.
·  Must be a self-starter, coach & mentor who can inspire the team to perform their best.
·  Flexible management style to meet challenge of a changing work environment.

Additional Information

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Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.