bellman

Job description

Company Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
 

Job Description

·  Greet guests warmly and professionally upon arrival and departure.
·  Assist guests with luggage handling, including loading and unloading luggage from vehicles.
·  Transport guest luggage to and from guest rooms.
·  Provide information about the hotel and local area, including dining options, attractions, and transportation.
·  Answer guest inquiries and address their concerns promptly and courteously.
·  Assist with guest requests such as arranging transportation, making reservations, and delivering messages.
·  Maintain a clean and organized bell desk and luggage storage area.
·  Assist with valet parking services (if applicable).
·  Assist with setting up and breaking down meeting rooms or event spaces as needed.
·  Ensure the safety and security of guest belongings.
·  Proactively identify and address guest needs.
·  Resolve guest complaints and issues effectively and efficiently.
·  Strive to exceed guest expectations at all times

Qualifications

·  Excellent customer service skills
·  Strong communication skills
·  Ability to work well under pressure
·  Physical fitness, as the job involves lifting and carrying luggage
·  Positive and friendly attitude
·  Professional appearance and demeanor
·  High School Diploma or equivalent.
·  Previous experience in the hospitality industry preferred, but not always required.
·  Excellent customer service and interpersonal skills.
·  Strong communication and interpersonal skills, both verbal and written.
·  Ability to work independently and as part of a team.
·  Ability to lift and carry heavy luggage.
·  Ability to stand for extended periods.
·  Professional appearance and demeanor.