Bellman

Job description

Company Description

Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is situated in the stylish Duxton Hill neighbourhood and operates under the renowned Ennismore hospitality group.

Located at the heart of Duxton Hill, just moments away from the Central Business District, Mondrian Singapore Duxton places guests amidst a dynamic dining and nightlife hub. Featuring 302 rooms with sweeping views of historic shophouses and the contemporary skyline through expansive floor-to-ceiling windows, the hotel sets the stage with a cinematic rooftop pool and an eclectic array of bars and restaurants.

Job Description

Under the general guidance of the Front Office Manager or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.

·  Actively welcome and greet arriving guests and retrieve their luggage
·  Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
·  Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
·  Transport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
·  Ensure that luggage has been stored safely according to prescribed procedures
·  Ensure that the luggage storage area is kept clean and tidy at all times
·  Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
·  Be fully aware of what functions are going on in the hotel
·  Provide gracious, attentive, and friendly service
·  Ensure guest privacy and security, any confidential guest information is not disclosed and process are aligned with Mondrian Singapore Duxton confidentiality standards

How do I deliver this?

·  Tell it like it is- Authentic, honest, you mean it, sincere, true.
·  Have fun and make friends - fun, energetic, whimsical, upbeat, “wink