Bar Supervisor

Job description

Company Description

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Job Description

To ensure the smooth conduct of the shift through customer- focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction, consistent standards, through planning, organizing, directing and controlling the bar operation and administration.

 

KEY ROLES & RESPONSIBILITIES

·  Supervise day-to-day bar operations adhering to service standards
·  Assist management by creating weekly duty roster
·  Handling of guests complaints in a timely and effective manner
·  Checking of guests’ satisfaction and proper handling of feedback and follow-up
·  Report complaints, incidents or any other irregularities to Management
·  Perform opening and closing duties as assigned (check list)
·  Assist the Bar Manager in conducting daily shift briefings to update and disseminate relevant information to bar employees
·  Ensure that all operating equipment, service and storage areas are maintained properly
·  Help minimize waste, neglect, breakages and mishandling of supplies and equipments
·  Carry out light cleaning and maintenance of the pantry area 
·  Monitor quality of beverage products in every single order
·  Attend all meetings and training as requested by Bar Management
·  Perform trainer tasks and conduct staff training as assigned by Bar Manager
·  Help manage and follow up on employees’ performance appraisals
·  Check on employees’ discipline, grooming standards and punctuality; provide coaching
·  Assist in employees’ development, counselling and resolving staff conflict
·  Maintain complete knowledge of all F&B services, outlets, hotel services/features
·  Handle cash following established and proper Accounting procedures
·  Assist other Food & Beverage Outlets in their operations within peak times when needed
·  Observe Recycling Procedures of the Hotel in Relation to cans and bottles

 

PERSONAL ATTRIBUTES

·  Excellent reading, writing and oral proficiency in English
·  Experienced in all aspects of bar service
·  Must be well-presented and professionally groomed at all times
·  Excellent leader and trainer with strong interpersonal skills to deal with diverse staff
·  Ability to motivate employees to work as a team effectively and productively

Qualifications

QUALIFICATIONS

·  Post Secondary school education or Hotel Management School graduate
·  Minimum 2 - 3 years hotel experience with at least 1 year in similar role in luxury hotel
·  1 year food and beverage experience
·  Previous public contact and/or cashiering experience