Bar Manager

Job description

Key tasks

Overview of Duties

• Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets
• Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
• Manages and motivates the teams in order to improve sales and the quality of F&B services
• Improves the department's results by increasing sales and the productivity of F&B
• Leads and brings life to Novotel projects and identity features in the department

Main Responsibilities

• Enhances guest satisfaction
• Handles guest comments and complaints, ensuring follow-up
• Develops close relationships with guests to encourage loyalty
• Ensures guests receive a warm and personalised welcome
• Organises and supervises the preparation of points of sale according to activity forecasts.
• Ensures that reference standards are properly applied
• Checks that sales materials are well presented
• Ensures productivity and profitable payroll levels
• In conjunction with the F&B Manager, prepares drinks menus, organises purchases and ensure the update and application of such
• Analyse sales, plans changes in the menu and promotions, sets prices and organises the work for the day in coordination with the F&B Manager

Team Management

• Manage and values the different food and beverage points of sale
• Make sure of the information transmission in the concerned services
• Develops team spirit and motivation by creating a good working atmosphere
• Responsible for recruitment with assistance of T&C and F&B Manager
• Organises the welcome and integration of new employees
• Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts
• Conducts 1-to-1s and performance reviews and sets targets for the team
• Prepares the training plans in conjunction with the supervisor(s) under his/her responsibility and follows them up
• Helps employees improve their skills and provides support for career development
• Applies labour legislation

Commercial Sales

• Develops excellent relations with guests
• Prepares the commercial action plan for the department and ensures implementation
• Sets daily sales targets for the team
• Analyses guests' comments and shares them with the team. Implements action plans.
• Launches and deploys marketing initiatives in the local area in order to increase revenue
• Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers
• Knows the market and customer expectations
• Keeps close track of what the competition is doing
• Uses sense of creativity and innovation to facilitate commercial operations

Management and administration

• Ensures that management results are in line with the hotel's targets
• Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines
• Adapts department organisation as required and manages headcount for optimum 'prime cost'
• Draws up, implements and ensures that internal checks are properly carried out
• Supervises purchasing for the bar, manages stocks for drinks and supplies
• Ensures that the equipment and cultural assets of the department remain in good condition and working order; take action when necessary
• Checks inventories have been carried out and maintains a record

Hygiene / Personal safety / Environment

• Is responsible for keeping the equipment and furniture in good condition
• Ensures machinery works reliably and follows up any technical work
• Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
• Sets up an action plan based on the hygiene analysis results and tracks implementation
• Applies and ensures application of the hotel's security regulations (in case of fire etc)
• Respects and ensures respect of the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc)
• Is responsible for the security of people and property in the area under his/her remit

Reporting Line

Reports to the Food & Beverage Manager

Education / Professional experience

• Diploma or degree in hospitality – food & beverage, professional hospitality degree or hospitality management school and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
• At least 2 years' experience in the sector and knowledge of Food & Beverage . Up to date with trends and best practices
• Proven team leadership experience
• Computer literate, especially Excel
• Fluent in English, good written and spoken skills

Skills / Qualities

- Team spirit
- Guest oriented, outgoing and service minded
- Flexible
- Responsible
- Leadership
- Well organised
- Decisive - Autonomous - Entrepreneurial
- Excellent presentation

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Food and beverage
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  HACCP
·  Micros