Assistant Reservations Manager

Job description

Key tasks

Key Responsibilities:

• Supervise all aspects relating to operations of Reservations team
• Check and monitor the work performance of team members
• Ensure all daily tasks are carried out diligently by the team
• Enforce all pre-check and check control procedures
• Monitor the service standards and quality
• Work Closely with Front Office, Revenue and Sales & Marketing
• Provide efficient & courteous telephone service to guests and callers
• Ensure that emails are actioned promptly and professionally, to be discreet in maintaining guests’ confidentiality
• Having a positive attitude towards work; be self-disciplined and self-motivated, set a good working example for all subordinates

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

To be successful in the Assistant Reservations Manager position you will have to possess the following qualities:

• At least 2 years of experience in a similar capacity in the hospitality industry
• Proficient in MS Office application
• Knowledge in Opera will be an Advantage
• Good written and verbal English Language skills
• Energetic, confident and driven with the ability to adapt quickly to the changing needs
• A pleasant telephone manner
• Strong communication and leadership skills

Additional Information:

• Dress Code : Uniform Attire
• Working Hours : Office Hours

Benefits and advantages in joining an AccorHotels brand:

 Multi cultural work environment;
 Dedicated training programs;
 Attractive salary and benefits package;
 A highly motivated team;
 Firm commitment to the development of careers.

Interested candidates are invited to apply with your updated detailed resume, cover letter, last drawn and expected salary and date of your availability to

* We thank all the applicants for your interest and regret to inform that only shortlisted candidates will be notified.