Assistant Reservation Manager

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Revenue & Inventory Management

·  Support daily management of room inventory, rate loading, and availability across all distribution channels.
·  Monitor pick-up, booking pace, and market demand, and provide input to optimize yield and occupancy.
·  Ensure correct application of rates, packages, promotions, and restrictions in PMS, CRS, and all booking channels.
·  Identify opportunities to upsell and cross-sell to increase ADR and overall revenue.

Reservations Operations

·  Oversee daily reservation activities to ensure accurate, timely, and professional handling of all booking requests.
·  Ensure reservation accuracy, including guest details, billing instructions, room types, and special requests.
·  Monitor and manage waitlists, overbookings, and high-demand periods in coordination with Front Office and Revenue Management.
·  Ensure compliance with brand standards, SOPs, and data protection requirements.

Team Leadership & Development

·  Supervise and support Reservations Agents in daily operations.
·  Conduct on-the-job coaching, performance feedback, and skills development.
·  Ensure the team is trained in upselling, rate logic, and guest service excellence.
·  Support the Reservation Manager in manpower planning, scheduling, and performance management.

Guest Experience & Service Excellence

·  Handle complex or VIP reservations, group bookings, and special requests with care and professionalism.
·  Resolve guest issues related to reservations promptly and effectively.
·  Ensure accurate communication of guest preferences and requirements to Front Office, Butler, and other departments.

Reporting & Administration

·  Prepare daily and weekly reservations reports (pickup, production, cancellations, no-shows, etc.).
·  Monitor booking sources, market segmentation, and channel performance.
·  Maintain accurate filing, documentation, and data integrity within all reservation systems.

Cross-Department Collaboration

·  Work closely with Front Office, Revenue Management, Sales, and Marketing to support demand strategies and promotions.
·  Coordinate with Group Sales on group blocks, cut-off dates, and rooming lists.
·  Ensure smooth handover of all reservations to Front Office and Guest Experience teams.

Qualifications

·  Diploma or Degree in Hospitality Management, Business, or a related field.
·  Minimum 3–5 years’ experience in hotel reservations, with at least 1 year in a supervisory or senior role.
·  Experience in luxury or international hotel brands is highly preferred.
·  Excellent command of English.

Additional Information

·  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
·  Our commitment to Diversity & Inclusion:
·  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.