Assistant Night Manager

Job description

Company Description

'Work your way' to Manukau!

The Sebel Auckland Manukau is a stylish and convenient luxury property. Nestled in the heart of Manukau, just a short 15 minute drive from Auckland Airport and within walking distance of New Zealand’s largest theme park, Rainbow’s End. With easy access to Auckland City, The Sebel Manukau is the ideal base for both business and leisure travellers. We are a small, friendly group of unique individuals who encourage each other to be welcoming, authentic and inclusive in order to create a positive work environment. For our guests, our aim is to always strive for the highest standards of service in order to give them the very best experience, every time they walk into our hotel. 

This is a great opportunity to join our Front Office Team as an Assistant Night Manager. You will assume responsibility of the hotel overnight in a high trust position that requires maturity and great use of initiative with an ability to work across teams and drive and maintain guest service excellence.

Job Description

This hands-on role handles all aspects of Front Office operations and needs a can-do attitude, a positive mindset and a common-sense approach in order to assume responsibility for:

·  Welcoming late arrivals.
·  Auditing the day's transactions and preparation of daily reports.
·  Ensuring the safety & security of the hotel overnight for guests and staff. 
·  Attending to reservation enquiries.
·  Addressing and solving guest complaints and making operational decisions in the absence of the Operations or General Manager or escalating to the appropriate manager depending on the situation. 

In addition to this you will be required to assist with basic F&B, Housekeeping or Maintenance issues as the need arises to ensure we offer the highest standard of service throughout our guest journey. 

Qualifications

·  Minimum 12-18 months experience in a Night Auditor role (or similar) within a hotel environment.
·  Flexibility with availability particularly public holidays & weekends.
·  Solid understanding and confidence with operating PMS Opera Cloud and Microsoft office applications.
·  Cashiering and reconciliation experience.
·  Must hold a valid Manager’s Certificate.
·  Have a passion for guest engagement and going the extra mile to enhance the guest experience. 
·  The ability to demonstrate excellent organizational and management skills.
·  Supportive/hands on work style as you will work across teams.
·  The ability to work well under pressure, meet deadlines, to multitask and prioritize tasks.
·  Full working rights for New Zealand required (New Zealand Permanent Residency or Citizenship).

Additional Information

·  Learn your Way  - Access to our Accor Academy so you can earn while you learn!
·  Work Your Way  - Flexibility to ensure a work life balance!
·  Incredible Accor  Heartist Benefits  - including discounted Food & Beverage + Accommodation Worldwide
·  Accor's  refer-a-friend  bonus
·  Access to our  Employee Assistance Program
·  Uniform provided and laundered 
·  Meals on shift 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.