Assistant Manager - Housekeeping

Job description

Company Description

"Why work for Accor?

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/
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Job Description

·  Assist the Executive Housekeeper in managing and directing all Housekeeping activities in Novotel Hyderabad Airport to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
·  To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
·  Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
·  To direct and control the Housekeeping operations and staff of the Housekeeping department.
·  Any matter which may effect the interests of Novotel Hyderabad Convention Centre should be brought to the attention of the Management.
·  Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.
·  Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Hyderabad Convention Centre to ensure maximum cooperation, productivity, morale and guest service.
·  Maintain appropriate staffing levels in order to consistently provide excellent guest service.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services.
·  Ensure that the team has been trained for all safety provisions.
·  Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Inspect guests and public areas on a regular basis to ensure that the furnishings, facilities and equipment’s are clean and in a good condition.
·  Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel.
·  Inspect all renovation projects and ensure rooms are defect free prior to release.
·  Assist in all inventories and ensure to coordinate the training programes.
·  Coordinate all repairs & refurbishments.
·  Ensure to conduct daily briefings in order to provide effective and efficient services.
·  Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to.
·  Ensure to inspect the rooms on a regular basis.
·  Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
·  Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms.
·  Ensure that all records regarding uniforms are maintained.
·  Interact with guests and personnel of the hotel in an efficient and friendly manner.
·  Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process.
·  Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel.
·  To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas.

Qualifications

·  Bachelor Degree in Hotel Management.
·  Minimum of 3 year of relevant experience in the industry