Assistant Manager - Housekeeping

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

Prime Function:                                                                                                                   

·  Assist the Executive Housekeeper in managing and directing all
Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
·  To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
·  Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
·  To direct and control the Housekeeping operations and staff of the Housekeeping department.
·  Any matter which may effect the interests of hotel   should be brought to the attention of the Management.

Key Responsibilities:

Housekeeping Planning:

·  Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.

People Management:

·  Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
·  Maintain appropriate staffing levels in order to consistently provide excellent guest service.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services.
·  Ensure that the team has been trained for all safety provisions.
·  Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Operational Management:

·  Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition.
·  Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel.
·  Assist in all inventories and ensure to coordinate the training programmes.
·  Coordinate all repairs & refurbishments.
·  Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to.
·  Ensure to inspect the rooms on a regular basis.
·  Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
·  Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms.
·  Ensure that all records regarding uniforms are maintained.
·  Interact with guests and personnel of the hotel in an efficient and friendly manner.
·  Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel.
·  To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas.

Qualifications

·  Minimum 2 years of experience in a management level position in a luxury hotel. 
·  Experience in luxury hotel/resort environment preferred.
·  Good command of English in both oral and written.
·  Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
·  High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
·  Able to resolve problems and make decisions confidently.
·  Uses sensitivity and discretion in supporting guests’ needs.
·  Leadership skills – collaborative, enabling, and entrepreneurial.
·  Career focused, wanting to grow and develop, self-motivated.
·  Good knowledge in HACCP.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.