Assistant Manager Club Millesime (Executive Lounge)

Job description

Job Description

·  To oversee the Club Millesime operations, including the butler service, ensuring that the hotel standards and procedures are fully known and followed.
·  To ensure uncompromising levels of cleanliness and maintenance through each ambassador’s responsibility.
·  To ensure appropriate stock level for the smooth run of the Club Millesime operations and to prepare requisitions accordingly.
·  To use the proper telephone etiquette as per Sofitel standards.
·  To ensure a proper coverage and supervision of the lounge and butler service at all times.
·  To personally supervise the breakfast service when the Lounge Supervisor is not on duty.
·  To be present in the Club Millesime lounge during breakfast, afternoon tea and evening cocktail and to socialize with guests, playing a Public Relations role.
·  To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service.
·  To personally greet and escort the guests rather than pointing out directions.
·  To ensure that the privacy of the guests and the confidentiality of the information is respected.
·  To act as a representative of the Management when dealing with guest complaints or if a member of the Sofitel Club Millésime team is facing difficulties that she/ he cannot solve on her/ his own.
·  To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
·  To be fully aware of and to report all guest comments or complaints.
·  To collect all profile details of any Club Millesime VIP one week prior to arrival and to ensure a daily update of the guest preferences on the PMS.To double check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.
·  To personally supervise the Club Millesime VIP arrival (room block, room inspection, amenities) & welcome kit (international newspaper and welcome letter), as well as coordination with airport representative & Limousine driver.
·  To ensure that the Senior Management is aware of all Club Millesime VIP arrivals.