Assistant Manager - Catering Sales

Job description

Company Description

Novotel Chennai Chamiers Road

City Centre, &, Anna Salai, near Boat Club, Rathna Nagar, Nandanam, Chennai, Tamil Nadu 600035

Job Description

Events Management

·  Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions
·  Develop lead sources through prospecting, referrals, trace files, and cold calls
·  Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance
·  Conduct site inspections with prospective and existing clients
·  Develop and implement new sales strategies, tactics and action plans for account base
·  Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients
·  Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):
·  Electrical, internet, telecom, audio-visual and exhibit requirements
·  Obtain guarantees of food and beverage events from Banquets and kitchen
·  Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities
·  Maintain and update current account information records
·  Ensure rooming list is received 30 days prior to arrival with updated billing instructions
·  Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department 
·  Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner
·  Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly
·  Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details
·  Maintain visibility throughout events and be the on-site client liaison
·  Follow up post-event to address any issues whilst soliciting return business
·  Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the Hotel
·  Prepare weekly, monthly, quarterly and annual reports as required.

Team Management

·  Interview, select and recruit direct reports
·  Identify and develop team members with potential
·  Conduct performance review with the team
·  Constantly monitor team members’ appearance, attitude and degree of professionalism
·  Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

·  Be fully conversant with hotel fire & life safety/emergency procedures
·  Attend all briefings, meetings and trainings as assigned by management
·  Maintain a high standard of personal appearance and hygiene at all times
·  Be aware of the hotel fire & life safety/emergency procedures
·  Perform other reasonable duties assigned by the assigned by the Management

Additional Information