Assistant Front Office Manager/Front Office Manager
Pune (Pune) Administration
Job description
Key tasks
Mercure and its people
Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.
Desired profile
Skills
Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)
Optional languages Hindi (Primary tongue)
Essential and optional requirements
Ensures guests have a smooth running stay at the hotel,Organizes the customer welcome and care provided by his/her team .
Manages and motivates the Front Office team in order to provide a high standard of service for customers, Helps meet the department's quantitative and qualitative targets .
Implements brand and Group projects and identity features (@all the keys to the city, service certification for France or A Club etc.)'Main responsibilities.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay .
· Excel
· Power Point
· Word
· Opéra