Assistant Front Office Manager

Job description

Key tasks

Assist the Front Office Manager to plan and execute all activities for the smooth functioning of the Front Office department.
Plan for & conduct audits for all Front Office areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay
Responsible for day to day operations of Front Office Department.
Ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
Ensure that enquiries, messages & bookings are dealt with courteously and efficiently.
Review the accounts for guests whose balances have exceeded the pre-established credit limit and plan and suggest the course of action to the Front Office Manager
Assist the Front Office Manager in:
Budgeting for the Front Office.
Review and complete credit limit reports.
Check cash in and out and verify banks and deposits at the end of each shift.
Ensure that all cash, credit policies are adhered to.
Act as Duty Manager as & when required.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English
Optional languages Hindi

Essential and optional requirements

Leadership skills
Ability to accept responsibility
Self confidence, motivation, drive and tenacity
Ability to enhance organizational performance
Ability to clearly delegate tasks and responsibilities
Ability to think strategically, inductively, and creatively
And the propensity to recognize and acknowledge other peoples’ ideas

·  Access
·  Excel
·  Power Point
·  Word
·  Photoshop
·  Micros
·  Opéra