Assistant Front Office Manager

Job description

Company Description

“Hospitality is a work of Heart”  at Novotel Perth Murray Street. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Job Description

As Assistant Front Office Manager, you’ll play a pivotal role in leading our Front Office team to success. Reporting to the Rooms Division Manager your days will be dynamic—think managing day-to-day operations, inspiring your team, and ensuring that every guest feels welcome and valued. You'll work closely with a passionate team to uphold our brand standards and maximize both guest satisfaction and profitability.

What You’ll Be Doing:

·  Supervising and supporting guest arrivals, departures, and overall experience.
·  Working with the Rooms Division Manager on leading meetings and fostering a culture of collaboration and excellence.
·  Managing room allocations, ensuring smooth check-in/check-out processes.
·  Liaising with departments to ensure seamless operations.
·  Coaching, mentoring, and inspiring the Front Office team to excel in their roles.
·  Driving financial performance by managing budgets, rostering, and forecasting.

Qualifications

·  A diploma in Hospitality Management or Business Administration (preferred).
·  At least 2 years of experience in the hotel industry with strong Front Office expertise.
·  Proven leadership skills with the ability to mentor and motivate a team.
·  Excellent communication, organization, and time-management abilities.
·  A guest-focused mindset and a passion for creating unforgettable experiences.
·  Strong knowledge of Opera PMS, Microsoft Office, and labor laws.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

Immediate access to global accommodation and F&B discounts

#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.

Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.