Assistant Front Office Manager

Job description

Key tasks

- Reports directly to the Front Office Manager.
- Responsible for assisting the Front Office Manager in the overall day to day Front Office Operations.
- To lead as an example in terms of appearance, attitude, equity and professionalism and embodying the brand mindset.
- Ensures that guests' stay at the hotel runs smoothly, helping to provide guest satisfaction at all times.
- Manages and motivates Front Office teams in line with the brand's recommended behavioral guidelines, in order to provide personalised high quality guest services.
- Helps the department meet its targets and maintain cost according to budget guidelines.
- Helps increase hotel revenue through his/her sales efforts.
- Any other duties and responsibilities as and when directed by the Management as deemed necessary, relevant, and related in the course of work.

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)
Optional languages Malay (Working level)
Mandarin (Working level)

Essential and optional requirements

- Malaysian Citizen
- Preferably has 3-5 years working experience in a similar position in the hotel industry
- Vocational diploma or degree and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
- Experience in customer-service position and team management
- Fluent in both oral and written English and Bahasa Melayu

·  Excel
·  Power Point
·  Word