Assistance Night Manager

Job description

Key tasks

Overview of duties:

'• Welcomes guests who arrive late and takes care of them until their departure
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
• Is responsible for the hotel once the daytime managers are off duty
• Helps the department meet its quantitative and qualitative targets
• Ensures the safety of property and people'
Main responsibilities

Customer relations

'• Provides a warm and personalised welcome to guests
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks
• Conveys the hotel image'

Professional techniques / Production

'• Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls and manages the reservation schedule
• Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
• Writes a report on activities and incidents that occur during the night
• Ensures that guest documentation at reception and in the lobby is available and up-to-date'

Commercial / Sales

'• Promotes the hotel's range of services in order to increase sales
• Applies and actively supports the hotel's pricing policy
• Encourages customer loyalty by promoting the brand and/or Group loyalty programme (Le Club,...)
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy'

Management and administration

'• Respects the procedures governing invoicing and cash operations
• Is responsible for the reception's cash holdings
• Establishes the closing and nightly activity reports for hotel management '

Hygiene / Personal safety / Environment

'• Ensures that the workplace remains clean and tidy
• Applies the hotel's security regulations (in case of fire, night patrols, closure of the accesses, etc)
• Respects the hotel's commitments to the ''Environment Charter'' (saving energy, recycling, sorting waste etc)'

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

We offer:

• A competitive salary
• Great benefits including meals on duty
• Discounts in Accor properties worldwide
• Excellent training and development opportunities

We are now seeking to recruit a Assistant Night Manager to join our professional Front Office team. You will work 12 hour shifts, four nights per week (four on/four off). Alongside the night team, you will oversee the effective running of the Night Audit Reports/Revenue postings.

You must have excellent organisational and administration skills as well as being able to provide an efficient and effective service that you and your team will offer to all our guests.

With your with strong communication skills and pro-active approach, you will ensure that the guests are completely satisfied at every stage of their stay, from check-in to check-out. Working very closely with the Operation Manager - Rooms you will produce reports, monitor results and controls.

Previous experience as Assistant/Night Manager or Supervisor in a 4* or similar sized hotel is required. Knowledge of OPERA is desirable. You must have experience in supervising staff, be self-motivated and have the knowledge and experience to develop your team to ensure they reach the business and department objectives.

You will work with a dedicated team and be passionate about your work and have the desire to progress your career in an International Company.

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