AM - Recreation

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

·  Oversee day-to-day operations of the spa, including staff management, guest services, and facility maintenance.
·  Ensure the spa meets and exceeds quality standards, adhering to Fairmont’s policies and procedures.
·  Assist in developing and implementing spa protocols, ensuring all services and treatments are delivered to the highest standards.
·  Foster a warm, welcoming environment for guests, providing personalized service and addressing any concerns or special requests.
·  Assist in creating and maintaining a unique and memorable spa experience, tailored to individual guest needs.
·  Support in recruiting, training, and supervising spa staff, ensuring they are well-equipped to deliver exceptional services.
·  Conduct performance evaluations, provide constructive feedback, and develop training programs to enhance team skills and knowledge.
·  Promote and integrate wellness and longevity practices into the spa’s offerings, ensuring alignment with the latest industry trends and best practices.
·  Collaborate with wellness practitioners to develop new treatments and programs that reflect the spa’s commitment to holistic well-being.
·  Assist in managing the spa’s budget, including forecasting, revenue tracking, and expense control.
·  Monitor and analyze spa performance metrics, implementing strategies to enhance profitability and guest satisfaction.
·  Contribute to the development and execution of marketing and promotional strategies to attract and retain guests.
·  Help manage the spa’s online presence and social media channels, engaging with potential guests and promoting spa services.
·  Ensure compliance with health and safety regulations, maintaining a clean and safe environment for both guests and staff.
·  Monitor and manage inventory, ensuring the availability and quality of spa products and equipment.

 

Qualifications

·  Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
·  Minimum of 3-5 years of experience in spa management or a similar role, with a focus on wellness and luxury services.
·  Proven leadership skills with experience in managing and developing a team.
·  Strong understanding of wellness trends, spa treatments, and longevity practices.
·  Excellent communication and interpersonal skills, with the ability to build relationships and foster a positive team environment.
·  Exceptional organizational and multitasking abilities, with a keen eye for detail.
·  Ability to work flexible hours, including weekends and holidays as needed.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.