Accounts Receivable Cum Credit Officer

Job description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description

Job Description:

·  Keep a record of accounts receivable, and subsequently issue invoice and statement promptly. Chase payment whenever it is not received on time. Control exposure to bad debt losses
·  Reply to all the customers’ inquiries relating to the payment terms and request for special billing.
·  Responsible for timely and accurate billing of all group master accounts.
·  Responsible for posting daily City Ledger payments, and balancing of the daily audits. Process all advance deposit refunds and credit card refunds.
·  Follow all hotel policy and procedure pertaining to the Accounts Receivable and Credit Policy.
·  Assist in the verifications of credit worthiness of existing debtors and new credit requests, in particular the system of reference and substantiation of a debtor's standing.
·  Investigate customer's credit worthiness by research through various available sources and to recommend credit approval or disapproval to the Management
·  Handle all credit requests and queries from in-house guests. Set and continuously review credit limits for both In-House Guests and City Ledger Account.
·  To check that the invoices collected are reflected correctly in the Daily City Ledger Posted.
·  Report in the Opera system in terms of amount billed, guest name & account no. Transfer all the invoices from Front Office data to its respective accounts from the Opera system.
·  Invoices must be signed by the guest except for travel agents & airlines whereby the room rates are confidential. For travel agent & airlines, vouchers covering the period of stay should also be attached to the invoices.
·  Supporting checks such as outlet bills, laundry bills, room service bills & others must be attached to the invoices. If not, the officer will have to find the supporting documents from the income audit department.
·  Follow up with Sales & Reservations Department if there is a variance in the room rates charged. As for the meeting & function bills, the officer has to check with the Catering Sales Dept.
·  Validate all commission requests before handing over to AP for payment process. Ensure that the rates given to guests are commissionable, taking note any shortage of stay, cancellations or no-shows before approving the commission.
·  Daily reconcile all credit card payments against Opera and post the corresponding credit card commission and bank charges timely.
·  Understand and check that ALL Rewards are billed to and paid by Accor accurately and timely.
·  Check the validity of PM rooms and follow up to clear the PM rooms on a daily basis.
·  Maintain proper filing procedures & file documents into the correct folders.
·  Any other ad-hoc tasks being assigned by the management.

Qualifications

Job Requirement:

·  Minimum of 2 years’ experience in finance, 5 star luxury environment preferred.
·  Projects professional image at all times through personal presentation / interpersonal skills.
·  Initiates contact and establishes rapport easily.
·  Appreciates and maintains an effective outlet for stress.
·  Has the ability and willingness to undertake further development.
·  Formal qualifications in Finance to at least Diploma level
·  Exceptional people and communication skills
·  The highest level of attention to detail
·  Exceptional organisational and time management skills
·  Microsoft Office expertise to Intermediate or Advanced level