Drafting Claims Handler - Would suit a recent Law Graduate

Job description

Accident Exchange is one of the largest accident management companies in Europe.

Working under the ABI General Terms of Agreement, we offer motorists involved in non-fault accidents a like-for-like replacement vehicle for the period that they are deprived of the use of their car. In simple terms, we hire a replacement vehicle while we organise and manage the repairs to the vehicle on the customer’s behalf. When the hire vehicle is returned to us, we pass the bill to the insurance company of the at fault driver.

Employing approx 400 people we take pride in the enthusiasm, motivation and focus of our staff and the culture which is defined by our mission statement of ensuring the customer is at the centre of everything we do and embedded in our values of; Focused, Accountable, Spirited, Don’t do Silver, Energy and Enthusiasm, United and Hungry.

We are presently looking to recruit Drafting Claims Handler To monitor progress of assigned files by appointed solicitor in line with agreed service level agreements.

Key Accountabilities

• To investigate claims and prepare for drafting proceedings.
• To draft court proceedings.
• To understand the service level agreement in place with solicitor assigned to file, liaising and chasing as needed to ensure delivery.
• To deliver individual targets set re timescales of solicitor acknowledgement negotiated settlement or initiated action, and percentage of actual recovery.
• To identify shortfalls in service level agreement, reporting repetition or serious or unresolved issues to team leader.
• To monitor and prioritise incoming email and post, communicating where necessary, bringing, presenting overview of file status and proactively make recommendations on issues identified.
• To conduct additional / alternative work as assigned by team leader to cover absenteeism or facilitate the smooth running of the department to achieve targets.

Candidates will possess or demonstrate the following:

• Stable and logical career history and or a law degree looking to gain litigation experience
• Ideally but not essential experience in Insurance industry
• Understanding of litigation process and court proceedings
• Clear verbal communication skills, persuasive and assertive
• The ability to prioritise recognising importance and urgency
• Detail conscious.