UX Researcher (m/f) Fjord Zurich

Job description

Fjord is a leading design and innovation consultancy, working with clients to create useful and desirable digital services that create an emotional connection with the end user and help our clients differentiate in the market and generate growth. Fjord works with a range of companies across the telecom, energy, retail, finance, health and wellness and media sectors to design breakthrough experiences that make complex systems simple and elegant.

Founded in 2001, Fjord employs a diverse group of over 500 design professionals with expertise in business, design, research and technology. With 15 global creative hubs in Berlin, Helsinki, Istanbul, London, Madrid, Milan, New York, Paris, San Francisco, Sao Paolo, Stockholm and Sydney, Fjord is a truly global player.

Fjord's vision is to become the leading provider of innovation services worldwide – “Rewiring business by design”. This ambition and Fjord's global reach resulted in the acquisition of Fjord by Accenture in 2014.

Fjord operates as a wholly owned but independent company within Accenture. By leveraging Accenture's vast business network and global technology expertise, Fjord can play an even more ground-breaking role with clients; to imagine, design and build new services, from idea to successful market launch.

WHAT A INTERACTION DESIGNER DOES @ FJORD

Tasks

· Apply strategic thinking to deliver end-to-end user experience solutions with a focus on user needs and business goals directly responsible for delivering all aspects of design, from defining customer needs to delivering concepts and prototypes to UI specifications for engineering.
· Work directly with customers and prospects to design end-to-end experiences using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts.
· Turn visions into concepts and translate those concepts into designs that illustrate simplicity despite system complexity.
· Utilize industry design standards and best practices to define and implement design criteria, design guidelines, and design specs.
· Produce user requirements specifications, personas, storyboards, scenarios, user flow diagrams, wireframes, design prototypes, and design specifications.
· Use judgment to suggest solutions that optimize among customer needs, business constraints and technological realities.
· Participate as a contributor to an interdisciplinary team that includes other designers, project management, business and brand strategists, and hardware and software developers.
· Conduct user requirements analysis, task analysis, conceptual modeling, information architecture design, interaction design, and usability testing.
· Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.

Desired profile

·  2+ years in-depth knowledge and experience of user interface design with consumer applications, preferably mobile devices, rich web apps/site, interactive TV within the media, telecommunications, and broadband industries.
·  Extensive knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, and user research.
·  Bachelor degree in a design-related discipline.
·  Working knowledge of design and prototyping tools, such as Adobe Creative Suit (Photoshop, Illustrator, InDesign, and more), Sketch, InVision or any other related software.
·  Knowledge of web-based technologies and their impact on the feasibility of design solutions, including the capabilities and limitations of Web technologies (HTML, CSS, Javascript, and other scripting) and Operative Systems (iOS, Android, Windows). Knowledge of any other technology is a plus.
·  Proficient in a variety of methods to convey ideas and concepts (e.g. storyboards, wireframes, prototypes, etc).
·  Creative problem-solver with the ability to work with a blank slate and inspire others.
·  Influencing, negotiation and communication skills, German and English (written, verbal, presentation).
·  Must be organised, analytical, and dynamic.
·  Ability to cope with stress.
·  A passion for design and people.
·  Connected to the design and start-up scene in Zurich.

We are looking forward to receiving your CV and portfolio in English!