UK SST Demand Coordinator

Job description

Role: UK SST Demand Coordinator

Location: London, UK
Career Level: Senior Analyst
Salary: Competitive + Excellent Benefits


Introduction:

Join Corporate Functions and you will become part of a diverse team which offers the essential expertise that enables all of our employees to deliver high performance to our clients. Our Corporate Functions professionals work in areas such as Human Resources, Finance, Legal, Marketing and Communications, CIO, Information Security, and Geographic Services.

Whether you work directly with clients or manage important internal initiatives and efforts, you'll find amazing opportunities to make a measurable difference.

UK Sales Support Team

The UK Sales Support Team (UK SST) is a UKI Exec sponsored initiative to increase the efficiency and effectiveness of business development spend and improve overall sales outcomes through provision of a wide range of standardised high quality support services to the Operating Groups and Growth Platforms. Based in both UK and India, the team provides support for any phase of the sales lifecycle from standard content and customised research to proposal authoring and management, enabling the sales teams and subject matter experts more time to spend developing tailored and differentiated solutions and managing the relationships with their clients.
The UK SST has also developed a self-service offering that provides access to sales content, tools, training and best practice advice and guidance for anyone who is supporting and /or managing a sales proposal.
Being a founding member of the global sales enablement network, the UK SST is able to draw from a wide pool of resource to support the UK practice and has experience of partnering with many of the local/global capability and offering teams to deliver high quality support to the sales teams.
Since launch in July 2011, the UK SST has supported over 1,500 sales proposals and helped over 300 client teams achieve average BD spend savings of 8%, paying for itself many times over.

Role Description


The UK SST Demand Coordinator serves as the initial point of contact for support service requests coming into the team from the Operating Groups and Growth Platforms, and is responsible for assigning resources with appropriate skill levels and availability to requests for support. They will also be responsible for coordinating support for Tender Monitoring and IT Sales Framework administration and reporting on behalf of the H&PS practice.

Skills and Experiences

Demand Coordination
· Receive and manage incoming sales support requests via UK SST Portal and mailbox
· Work with Service Delivery Leads (UK and India) to understand the scope, complexity and priority of specific support requests
· Work with Service Delivery Leads (UK and India) to understand team utilisation and support capacity
· Work with Service Delivery Leads (UK and India) to assign support requests across team
· Establish and maintain the UK SST Demand Tracker to provide real time insight into team support commitments
· Track and report progress against utilization targets, win/loss rates, total deals supported, value of deals supported, etc.
· Proactively monitor MMS and CSG sales pipelines to identify opportunities for UK SST support services
· Use historical information/trend analysis to inform demand pipeline planning and team capacity planning and forecasting
· Support the daily UK SST demand pipeline meetings to review status of support requests
· Monitor and report of the assignment of ad-hoc (quick turn-around) support requests.

UK SST Government Tender Monitoring and Reporting Service
· Act as the CSG SPoC for all Government tender/IT framework sales opportunities
· Work with the sales teams to agree, maintain and communicate ownership of frameworks
· Manage the UK SST support team (Manila) to identify, triage and promote visibility of tender opportunities to nominated owners with the CSG
· Oversee the administrative (contractual and non-contractual) requirements of each of the frameworks
· Undertake data analysis to provide market insight into Government Departmental IT spend
· Work with UK SST Operations Lead to monitor and report on cost of Tender Monitoring and Reporting Service
· Work with UK SST Operations Lead to develop CSG Quarterly Tender Monitoring MI Pack for CSG
· Oversee the tender monitoring and reporting process and governance and identify and implement continuous improvement where necessary.

Desired profile

Qualifications :

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What skills & experience are we looking for ?

·  Planning and organising skills: PMO expertise, understanding requirements and allocating work
·  Analytical ability: comfortable with handling, interpreting and reporting on information sources
·  Attention to detail: ability to establish and manage compliance with demand processes and protocols
·  Communication skills: ability to communicate clearly and effectively a wide range of stakeholders
·  Relationship management skills: ability to build and sustain close working relationships with business
·  Team player: ability to be flexible and supportive of different social styles/cultural working practices.
Knowledge and / or experience of the sales process is not a prerequisite for this role. Successful candidates will receive comprehensive on-the-job training and support.


What's in it for you?

All of our Corporate Functions professionals receive comprehensive training covering business acumen, technical and professional skills development. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

On top of this, we have an extensive benefits package which includes 30 days vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!

What are the next steps?

If this sounds like the ideal role, career and company for you, click below to apply.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

Closing Date for Applications 01/03/2018
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.