TSM Support Engineer

Job description

Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. With more than 411.00 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.

We focus equally on employees' development by creating a culture of excellence and offering extensive training programs that support professional growth.

The Technical Support Management (TSM) team is providing its expertise for all aspects related to technical environment of business applications (user, application and schedule management), production and test deployments, infra-activities, various projects.

TSM is responsible for assessing system requirements, help with installation, maintenance, monitoring and troubleshooting of all the systems/equipment/applications involved.

Activities:

- Resolve/assist in all allocated production incidents in order to re-establish the application's service and ensure its high level of availability;

- Perform daily checks;

- Manage technical queries and interactions, for production and test environments;

- Deploy releases on test and production environments;

- Act, control and test diverse technical activities on test and production environments (Infrastructure week-ends, Disaster Recovery activities);

- Organize, coordinate, setup and maintain all development environments required by the developments and customer's teams;

- Participate/lead projects related to infrastructure/technical improvements;

- Relationship management with client's teams;

Must Have Qualifications:

- Minimum of 1 year of experience working with Unix/Linux;

- Minimum of 1 year of experience working with databases (preferable Oracle/MSSQL) + PLSQL knowledge;

Preferred Requirements:

- Bachelors or master's degree in Computer Science, related engineering field, or equivalent experience.

- Excellent verbal and written communication skills.

- Ability to work independently with little or no daily supervision.

- Strong analytical, communication and problem solving skills

- Excellent command of English language

Desired profile

Qualifications :

Nice to have:

- Experience working on Cloud based infrastructure;

- Experience with Shell scripting;

- Experience with Java and Oracle Forms;

- Experience of working in a multisite environment;

Reasons for being our colleague:

- Continuous growth in a positive and multicultural work environment;

- We take care to help you gain skills, knowledge and experience, together with highly marketable specialists;

- Opportunity to work on complex projects for Global TOP Clients;

- Personalized benefits package, including: meal vouchers, public transportation, medical services, private pension, life insurance, gym.