Trust and Safety Agent - French

Job description

Trust and Safety Agent

Overall purpose of job

The person will be responsible for reviewing content on the internet to make sure it adheres to the client's Trust and Safety policies.

Duties and Responsibilities:

· Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies
· Leverage user reports corresponding with users pertaining to reported objects and other sources within the online queue.
· Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines.
· Escalates issues to Operations Manager or client Point of Contact as appropriate
· Review user accounts daily to determine whether or not they are spam accounts
· Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
· Assigned and accountable for workable solutions and processes within specific area of responsibility
· Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
· Ensure the maintenance of high-quality support and a high degree of professionalism
· E nsures all work is performed in accordance with SLAs and metrics.

Desired profile

Qualifications :

Basic Qualifications:

• Minimum 1-2 years experience in a professional work environment

• Previous content review experience would be an advantage

• Good knowledge of internet and associated technologies

• Results & detail oriented

• Strong written and verbal communication skills

• Can critically assess content strictly against client policies

• Strong attention to detail and a self-starter

• Team player and independent

• Someone who goes above and beyond on projects A-Z

• Communicates clearly verbally and via email

• Fluent in English and French