Treasury Application Support Analyst

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Technology moves at a breakneck pace. Today's new breakthrough is tomorrow's obsolete solution. Are you just bystanders watching it all go by or are you leveraging your expertise to help clients innovate grow and improve their operations.

Accenture Technology delivers everything from point solutions for a single business function to large, long-term outsourcing services and complex systems integration installations spanning multiple businesses and functions. Join us and become an integral part of our experienced Technology team with the credibility, expertise and insight to help our clients become high-performing organizations.

Job Description

As a Treasury Application Support Analyst, you will be responsible for:
· Providing Level 2 treasury back office support to users and handle application monitoring of production systems.
· Managing incidents and user requests focusing on effective communication and follow-ups.
· Liaise with other ERP system teams and banks in resolving production issues when necessary.
· Ensuring service level agreements are met.
· Ensuring compliance with standard operating procedures and checklists.
· Providing regular status report on assigned tasks and timely escalation of issues to Team Lead to mitigate repercussions.
· Creating and maintain productive relationships with client stakeholders and team members.

Desired profile

Qualifications :

·  At least 1-2 years working experience in a support environment working on application support/incident management.
·  Basic Programming skills: Java, SQL, XML.
·  Experience in implementation/application support of banking applications will be a plus.
·  Experience in financial applications with understanding of SWIFT and various types of SWIFT Payment messages will be a plus.
·  Strong problem solving and incident management skills
·  Excellent written and oral communication skills, including the ability to communicate directly with users, vendors and clients.
·  Ability to adapt quickly to customize client specific incident handling procedures.
·  Able to work within a team to understand the impact of incidents and achieve maximum results for the client.
·  Be process oriented and possess good multi-tasking skills
·  Be flexible, willing to learn new areas and client specific operating procedures and take on varied set of responsibilities to support the team.
·  Able to learn functional and technical areas to better understand client system.
·  Ability to operate as a team player.
·  Working hours will be 2pm to 11pm for this particular project

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.