Trainer

Job description

Job Title: Training Specialist

Reports To: Training Team Leader


Role: The HR/L&D Team are seeking to appoint a Trainer to join the EMEA

based operation. This is an excellent opportunity to work within a

fast-paced and dynamic team environment whilst gaining excellent

experience in a variety of training disciplines. This is a hands-on role,

ensuring the continued integration of the Learning & Development

function within the organisation.

The Training Specialist is responsible for the overall training of new

hires of the product stream, encouraging simplified and streamlined

training within GCE teams. The successful candidate will be

accountable for the achievement of both external and internal training

metrics with a keen eye on performance and efficiency, continuously

driving improvement in customer and client satisfaction.


Person Spec and Competencies

Duties & Responsibilities:


● Research, develop & deliver training

programmes including induction,

product training, product refreshers,

employee development & system &

workflow trainings.


● Apply principles of adult learning into

the design and delivery of group

training at all levels.


● Deliver positive and negative feedback

in one to one & group forums.


● Plan, organize, and direct a wide range

of training activities.


● Conduct continuous Training Needs

Analysis.


● Research & develop training materials.


● Measure the impact of learning

interventions on key business metrics.


● Identify quality patterns and decide on

most effective learning interventions to

on key business metrics.


● Participate in and lead meetings to

determine training requirements.


Skills & Experience:


● The successful candidate should

have at least 1-2 years’ experience

as a trainer, training and/or hold a

relevant training qualification.


● Experience in mentoring & coaching.

● Highly proficient in Google slides,

Google sheets and MS Powerpoint.

● Ability to pick up new systems and

information quickly with an excellent

technical aptitude.

● Ability to communicate, influence

and build strong relationships

through open communication,

respect and trust.

● Excellent interpersonal and

communication skills with good

judgement and decision making

skills.


● Ability to work in fast-paced

environment.


● Knowledge of up-to-date and

innovative training techniques.


● Manage training calendar and attend to

all training administration including

reporting.


● Providing direction and support to

ensure quality and consistency of

training is maintained.


● Work with product SME’s to ensure

training is delivered to the highest

quality and efficiency.

● Work with Quality department to ensure

closed loop training/quality feedback

● Evaluate training courses and materials

and make continuous improvements as

required.

● Research and develop compulsory

basic training and web based training

materials

● Take ownership for specific L&D

projects seeing them through to

completion


● Manage own time and ensure that

training is timely and effective.


● Strong influencing skills with the

ability to influence at all levels.


● Attention to detail is essential.

● Ability to develop strong customer

engagement and credibility by

delivering on expectations and

commitments.


● Positive can do attitude.


● Ability to drive both team and

individual performance.


● Ability to communicate with client

and internal customer on multiple

management level.

● Demonstrate excellent project

management capabilities


● Demonstrates continuous effort to

improve processes, and work

cooperatively and jointly to provide

quality and seamless training

excellence.


Personal Attributes required:


● Proactive and self-motivated

● Strong influencing skills with the ability to influence at all levels

● Manage own time and ensure that the training is timely and effective

● Excellent interpersonal and communication skills

● Ability to work in a fast-paced environment

Desired profile

Qualifications :

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by

people assigned to this classification. They are not to be construed as an exhaustive list of all

responsibilities, duties, and skills required of personnel so classified. All personnel may be required to

perform duties outside of their normal responsibilities from time to time, as needed