Technical Support Engineer

Job description

ARE YOU READY to step up to the New and take your technology expertise to the next level?

There is never a typical day at Accenture, but that's why we love it here! This is an extraordinary opportunity to build a rewarding career at Accenture Technology . Working in highly collaborative teams for world-leading clients, we'll nurture your talent in an inclusive culture that values diversity. Whatever your work and life goals, we'll help you achieve them. Sooner.

Join Accenture Technology and thrive in a digitally-driven, innovation-led environment where you can help clients shift to the New using leading-edge technologies on some of the coolest projects you can imagine.

WORK YOU'LL DO

As Technical Support Engineer , you will be part of a team that supports a critical banking operation. You will be cooperating with Client and Accenture teams to diagnose and troubleshoot technical issues of the systems involved and provide accurate resolution following all the stages of incident lifecycle. You will also be involved in implementation of new functionality and enhancements according to the requirements provided by the client.

Responsibilities:

· Investigate problems according to the impact, and identify the resolution or error
· Coordinate with the vendor and other departments to help in the analysis and resolution of problems
· Document known errors and problem resolutions
· Create and test workarounds
· Plan and execute implementation for emergency releases
· Execute release implementation procedures and scripts
· Involved in new requests implementation's lifecycle (Analysis, Design, Build, Test, etc.)
· Perform monitoring tasks of system health and standby shifts

Desired profile

Qualifications :

WHO WE´RE LOOKING FOR?

·  Degree of AEI / TEI in Computer Science or Computer Engineering
·  0-3 years of working experience in any technical or support role (preferable but not required)
·  Ability to work as a team member
·  Excellent problem-solving and communication skills
·  Ability for flexible work schedule e.g. a combination of morning and afternoon shifts
·  Ability to work under pressure

WHAT´S IN IT FOR YOU?

·  Competitive benefits, including a fair and balanced parental leave policy.
·  At Accenture, we believe in bringing the best to our clients through continuous learning & improvement – from basic skills to industry-specific content – available to all our people.
·  Career coaching and mentorship to help you manage your career and develop professionally.
·  Performance Achievement – our performance management process that focuses on your strengths, progress and career possibilities.
·  Fantastic opportunities to develop your career across a variety clients.
·  Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work.

To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website ataccenture.com/gr-en/.