Team Lead

Job description

Team Lead

Responsibilities

• Manage and lead a team of content reviewer analysts
• Communicates daily target, operation best practices, and deadlines to team
• Coach, mentor team on Accenture/client processes and policies, providing also 1:1s sessions.
• Assess the quality of analysts on the project
• Meet volume and quality targets for all quality assurance audits
• Identify and provide feedback on trends or patterns, such as error trends
• Provide suggestions for policy, process, and workflow improvements
• Calibrate on policy knowledge with client teams on a regular basis to ensure consistent, reliable performance
• May identify root causes for business-related issues and recommend solutions to improve overall client satisfaction
• May take accountability for effectively handling escalations
• May assist with monitoring and tracking incidents to ensure timely resolution

Desired profile

Qualifications :

·  Profile Attributes:
·  Mastery of: Training Coordination and Delivery, Training Management, Technical Zeal, Self-Development, Technical Leadership, Presenting Technical Information
·  Flexible and quick learner, able to adapt to continuously evolving business needs to help clients grow their business on the advertising platform
·  Focus on delighting clients by driving the right learning solutions
·  Strong soft skills: Presentation Skills, Written Communication, Self-Confidence, Dealing with Complexity
·  Robust Microsoft Office Skills
·  Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly
·  Self-driven with attention to detail and follow-through
·  Ability to multi-task and work under pressure
·  Excellent communication skills: verbal, written, listening skills
·  Leadership skills and ability to be professional on a client engagement

General Skills & Experience Required:

·  BA/BS degree or equivalent experience in learning
·  1 to 3 years working in training / learning for a service/customer service/sales organization
·  Familiarity with online advertising products and social media
·  Fluency in English
·  Excellent facilitation and training best practice skills
·  Must be able to map and follow process
·  Preferred: Experience working with Social Media platforms and tools
·  Must have exceptional grammar and typing accuracy skills

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com.

Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.